Vendor can start accepting payments

Your account is ready! You can now accept payments

You can now accept payments from your customers for up to a total amount of {{payinVolumeLimit}}. Complete your registration in order to enable payouts and lift any limitations on payment acceptance. Your Sponsored Merchant Service Agreement is available {{here}}.
{{brandName}}

completeOnboarding

Vendor's application is in review.

Your account application is being reviewed

Thank you for completing your registration.
Your account information is being reviewed. This can take up to 48 hours. You will be updated once the review is complete.
Please note that we might ask for additional documents to fully activate your account.
{{brandName}}

None

Vendor's application was approved

Your {{brandName}} account is fully activated!

We are happy to inform you that your {{brandName}} account was approved and is fully activated!
You can now both take payments and pay them out to your bank account.

{{brandName}}

None

Additional information is needed to approve a vendor's application

Additional information is required to complete your registration

Please re-submit the following information:
{{filedName}} {{reason}}

You can add the missing information now by clicking {{this registration page link}}.

{{brandName}}

completeOnboarding

Vendor's application was rejected

Your {{brandName}} account has been permanently suspended

Your account was reviewed by {{brandName}} and it was not approved for further use. Therefore, your {{brandName}} account has been permanently suspended. For more information, please contact {{supportEmail}}
{{brandName}}

None

Amount limit warning for vendors who are accepting payments while their application is not yet approved

(Notification will trigger once vendor reached 50% and 100% of the limit)

You have reached {{%}} of your {{limitAmount} {{currency}} payment acceptance limit

You have reached {{%}} of your payment acceptance limit. {{Complete your registration}} in order to enable payouts and lift your limit.
{{brandName}}

completeOnboarding

Time limit warning for vendors who are accepting payments while their application is not yet approved

(Notification will trigger after 10, 20 and 30 days have passed)

Complete your registration within {{remainingDays}} days

You have {{remainingDays}} days remaining to keep accepting payments, or until you reach a total amount of {{payinVolumeLimit}}. {{Complete your registration}} in order to enable payouts and lift your payment acceptance limits.{{brandName}}

completeOnboarding

Vendor has received a payment

A payment of {{amount}} {currency}} was received for invoice #{{invoiceUrl}}

You have received a card payment of {{amount}} {currency}} of invoice #{{invoiceUrl}}.
{{brandName}}

View Invoice

A payment has finished processing and is now ready to be paid out.

A payment is ready to be paid out

The payment for invoice #{{invoiceUrl}} was settled successfully and is now ready to be paid out to your bank account.
{{brandName}}

View Payment

A payout was made to a vendor's bank account

A payout of {{amount}} {{currency}} was made to your bank account.

The following invoices are included in the payout:
Invoice #{{InvoiceNumber}}
Invoice #{{InvoiceNumber}}

Payout id: {{payoutId}}

{{brandName}}

View Payment

A Payout failed to process

A payout to your bank account has not been processed

There was an error while transferring a payout of {{amount}} {{currency}} to your bank account. The money has been returned to your {{brandName}} account.
For additional information, please {{contact support Email}}".
Payout id: {{payoutId}}
{{brandName}}

Contact Support

A Checkout was not created because it exceeds max transaction limit during registration

Payment attempt failed - complete onboarding to avoid future disruptions

We regret to inform you that the payment attempt from {{buyerName}} has failed due to exceeding the remaining limit of your {{brandName}} account.

Payment attempt details:

Amount: {{amount}} {{currency}}

Date: {{paymentDate}}

Reference: {{reference}}

Remaining limit:

{{remainingLimit}}

To ensure smooth payment processing going forward, you should complete the registration process.

{{Complete your registration}}

If you have any questions or need assistance, please don't hesitate to contact our support team at {{supportEmail}}.

Chargeback notification received

One of your customers has filed a dispute for a payment

Your customer {{customerEmail}} has filed a dispute for the {{creditCard}} payment {{#if invoiceUrl}} of invoice #{{invoiceId}}.
The disputed amount may be deducted from your account while it is reviewed. You will be notified of the final decision once the review is complete.
Please contact {{supportEmail}} as soon as you can to learn more and provide your input.
{{brandName}}

A chargeback was dropped

A payment dispute filed by your customer was cancelled

The dispute your customer {{customerEmail}} filed for the {{creditCard}} payment #{{invoiceUrl}} of invoice {{invoiceId} has been cancelled.
{{brandName}}

Direct Debit is enabled for a vendor

Direct Debit is available!

With the lowest fees out there, you can now start collecting payments with Direct Debit in {{brandName}}!

Learn more

A mandate was submitted by the buyer, but not yet approved by the bank

{{customerName}} has submitted their Direct Debit mandate

Track mandate status

When the mandate is approved and Direct Debit can be used

Your Direct Debit with {{consumerName}} has been set up and you can start collecting payments

View mandate

When a mandate is rejected by Bacs

{{consumerName}}'s Direct Debit mandate was not approved by their bank or Direct Debit provider

Contact customer

mailto: {{customerEmail}}

When a mandate is cancelled by buyer

{{consumerName}} has cancelled their Direct Debit mandate

Contact customer

mailto: {{customerEmail}}

When a mandate is cancelled by the vendor (per buyer request)

You have cancelled {{consumerName}}'s Direct Debit mandate. All outstanding collections will be cancelled and no further Direct Debit collections can be made.

View mandate

When a mandate is reinstated

The Direct Debit mandate for {{consumerName}} has been reinstated and is ready for use.

View mandate

When a collection has been made successfully

You’ve received a Direct Debit payment from {{consumerName}}!

View payment

When a collection has failed

A Direct Debit collection from {{consumerName}} has failed

Contact customer

mailto: {buyer email}

When a chargeback (indemnity claim) has been made by the customer

A Direct Debit indemnity claim has been made by {{consumerName}}

Direct Debit transaction limit exceeded

Direct Debit limit exceeded - your collection of {{invoiceAmount}} from {{consumerName}} (mandate reference {{mandateRef}}) was not processed.

Contact customer

mailto: {buyer email}