Direct Debit Status
Mandate Status
Platform Portal | Vendor Pay Portal | Webhook/API | Description |
---|---|---|---|
Sent | Sent | sent | A vendor has sent a mandate request to their customer |
Declined | Error | An unexpected error has occurred. In this case it is recommended to resend a mandate | |
Pending Approval | Pending approval | pending_approval | The mandate has been submitted to the customer’s bank (via BACS) |
Active | Active | active | The mandate has been successfully set up by the customer’s bank |
Cancelled | Cancelled | cancelled | The mandate has been cancelled by either the customer or the vendor. In this case mandate request can be resent and mandate will be set up again |
Rejected | Rejected | rejected | The mandate could not be created (BACS response). The most common case to get this status - is due to typo or incorrect details submitted. It is recommended to communicate this to a payer, resend a mandate request and try to set up again |
Authorization (Collection) Status
Platform Portal | Vendor Pay Portal | Webhook/API | Description |
---|---|---|---|
Pending | Pending Mandate | Pending customer’s mandate being submitted and activated | |
Scheduled | Created | Scheduled | The payment has been created, but not yet submitted to the banks |
Submitted | In progress | The payment has been submitted to the banks | |
Confirmed | In progress | The payment has been confirmed as collected | |
Charged | Charged | Captured | The payment has been included in a payout |
Declined | Declined | Declined | The payment failed to be processed. Note that payments can fail after being confirmed if the failure message is sent late by the banks |
Cancelled | Cancelled | Voided | The payment has been cancelled |
Updated 4 months ago