Direct Debit Status

Mandate Status

Platform Portal	Vendor Pay Portal	Webhook/API	Description
Sent	Sent	sent	A vendor has sent a mandate request to their customer
Declined	Error		An unexpected error has occurred. In this case it is recommended to resend a mandate
Pending Approval	Pending approval	pending_approval	The mandate has been submitted to the customer’s bank (via BACS)
Active	Active	active	The mandate has been successfully set up by the customer’s bank
Cancelled	Cancelled	cancelled	The mandate has been cancelled by either the customer or the vendor. In this case mandate request can be resent and mandate will be set up again
Rejected	Rejected	rejected	The mandate could not be created (BACS response). The most common case to get this status - is due to typo or incorrect details submitted. It is recommended to communicate this to a payer, resend a mandate request and try to set up again

Authorization (Collection) Status

Platform Portal	Vendor Pay Portal	Webhook/API	Description
Pending	Pending Mandate		Pending customer’s mandate being submitted and activated
Scheduled	Created	Scheduled	The payment has been created, but not yet submitted to the banks
Submitted	In progress		The payment has been submitted to the banks
Confirmed	In progress		The payment has been confirmed as collected
Charged	Charged	Captured	The payment has been included in a payout
Declined	Declined	Declined	The payment failed to be processed. Note that payments can fail after being confirmed if the failure message is sent late by the banks
Cancelled	Cancelled	Voided	The payment has been cancelled